treating customers fairly

The Treating Customers Fairly (TCF) initiative was launched by the Financial Services Authority (FSA) and requires all regulated firms to ensure they achieve fair outcomes for customers at each and every stage of the transaction.

to comply with this we will:

• help our customers fully understand the features and benefits, risks and costs of any financial product before they commit to buying
• ensure our customers are provided with suitable advice and are kept appropriately informed before, during and after the sale
• we ask our staff to treat customers in a way they would expect to be treated

Because we adhere to the outcomes of the TCF regime, we hope you have peace of mind that you are dealing with a professional agent that will always endeavour to treat you fairly.
 

Click here to visit the Consumer Financial Education Body's dedicated consumer website 'MoneyMadeClear' which has impartial information and tools to help you manage your money.