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Contact your local Sequence office who should be able to help you with any queries you may have.

Search for a property to buy or to rent

For anything else contact the Sequence Head Office who should be able to direct you to the relevant department, details below:

Head Office

Sequence (UK) Limited
Cumbria House, 16-20 Hockliffe Street
Leighton Buzzard
Bedfordshire
LU7 1GN
T: 01525 218 500 
 

If you have a RESIDENTIAL SALES complaint (relating to buying and selling a property)

EA Compliance Department
Connells Group
Cumbria House
16-20 Hockliffe Street
Leighton Buzzard
Bedfordshire
LU7 1GN
T: 01525 215 410
 

If you have a LETTINGS complaint (relating to renting a property)

Sequence Residential Lettings
Customer Services
1st Floor
907 Walsall Road
Great Barr
Birmingham
B42 1TN
T: 0121 357 3143
 
For General Lettings enquiries
T: 01233 620633
 

For RESIDENTIAL SALES and LETTINGS complaints; In the event that our company complaints procedure has been exhausted and you still remain dissatisfied, you should note that our Alternative Dispute Resolution entity for both sales and lettings complaints is;

The Property Ombudsman
Milford house
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
T: 01722 333306
 
 
Mortgage and Insurance Services (including Lettings Insurance)
Customer Relations Department
Sequence (UK) Limited
16-20 Hockliffe Street
Leighton Buzzard
Bedfordshire
LU7 1GN
T: 01525 244504
 
 

If your MORTGAGE SERVICES complaint is not dealt with to your satisfaction or we do not issue you with a Final Response within eight weeks, you may refer it to the Financial Ombudsman Service.

The Financial Ombudsman Service provides a free and independent service for consumers, and can be contacted at:

The Financial Ombudsman Service, Exchange Tower, London E14 9SR   T: 0800 023 4567

Under EU regulation, from 15 February 2016, for products and services bought online you have the right to refer any complaint to the Online Dispute Resolution platform (ODR) who can put you in touch with the right body to help resolve your complaint.  The ODR will still refer you to the Financial Ombudsman Service as the alternative dispute resolution body. The Financial Ombudsman Service will refer you back to our complaints process unless you’ve already been through this. So you might prefer to go straight to the Financial Ombudsman Service after you’ve been through our complaints process. If you decide to use the ODR platform, when you complete the form online please include the following e-mail address as our contact point: customerrelations@sequencehome.co.uk
 
For MEDIA ENQUIRIES email pr@sequencehome.co.uk or visit our press page for further details
 
 

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